Frequently Asked Questions

Everything you need to know about bringing noo into your home.

What materials are used in noo furniture and decor?

We prioritize sustainability and longevity by using FSC-certified woods, premium recycled textiles, and non-toxic finishes to ensure your home remains healthy and beautiful.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

What is your return policy for home goods?

We offer a 30-day trial period. If you aren't completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus a small restocking fee for oversized items.

Do you offer international shipping?

Currently, noo ships to the continental United States and Canada. We are working hard to expand our logistics network to more countries in the near future.

How do I care for my noo products?

Each item comes with a digital care guide. Generally, we recommend using a soft, damp cloth for dusting and avoiding harsh chemical cleaners to preserve the integrity of the natural materials.

Are your products covered by a warranty?

Yes, all noo furniture pieces include a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.